Knowing Your Limits….


Whether they deserve the criticism or not, funeral directors and funeral homes sometimes get some very bad press or we read some devastating review of a funeral service written by persons who expected, needed more than what they got on the price list. Why is that, you might ask yourselves, when you feel you covered very base in the funeralization services the family asked for and you provided.

Are you dropping the ball?

Did it ever occur to you that perhaps you might have exceeded your skill set? That what you may have started wasn’t really finished? That you left the bereaved at the end of a long pier with nowhere to go but off the deep end

I’m not just picking on the funeral director or the funeral home staff. I’m also talking about poorly trained clergy or clergy who accept a gig with a funeral home but who have no clue how to provide what the bereaved need. For any professional or paraprofessional to attempt to provide services for which they are not fully trained, competent, and experienced is almost criminal, and can have tragic circumstance in the short term and certainly over the longer term, particularly in the bereavement situation? But we still have funeral directors and funeral home staff who try to be spiritual guides and psychospiritual facilitators, bereavement support providers, and they are not trained to do that. Worse still, we have clergy or ministers who have their eye on the honorarium and attempt to perform effective and complex funeralization rituals but have neither the training, the requisite knowledge, nor do they have the communications skills necessary to the task, and end up simply provided a lackluster service and a meaningless ceremony. Sometimes one really has to ask one’s self, don’t you have any self-awareness? Are you that arrogant or greedy to think you have the skills to do everything?

Is this where you’re leaving the bereaved?

Well that can happen when you attempt to do more than that for which you have been trained.

I’m writing from the vantage point of having witnessed some pretty awful and uninspiring attempts at memorialization and bereavement services that have sent me home almost sick to my stomach, wondering what in the world did that funeral director think when engaging that clown. Or doesn’t that funeral director realize how shallow his prayer delivery is? Don’t they have any sensitivity for the lack of depth they are exhibiting to persons in existential crisis? Obviously no one has bothered to point out their shortcomings to them. Doe they even care? Would they care?

Not only do many funeral homes simply ask if the family belongs to a faith community, and if they do, simply make a phone call to coordinate a funeral service with a minister who probably never even met the deceased or couldn’t pick out the family in a lineup. Some funeral directors simply hand the bereaved a clergy list at some time during the arrangements conference and leave it at that. Others couldn’t even care that much and simply offer to lead a graveside prayer, intoning a bland “Lord’s Prayer” or, if you’re really lucky, might even read a staid “The Lord is My Shepherd”, before flatly dismissing the family. And you wonder that you don’t have customer loyalty? Wake up!

Thanks! But where now….

“Would you like some time with our chaplain?” That might well be one of the most important and meaningful questions you might ask of the bereaved. It shows several things: First, it shows that you have an appreciation for the various levels of the bereavement experience. Secondly, it gives the bereaved permission to acknowledge that they are also experiencing a spiritual component to their bereavement. Thirdly, it gives permission for the bereaved to open up a discussion about a religious or spiritual component to the funeralization services you are offering. It also demonstrates that you offer complete care and are not only interested in selling tangible products and services. It all adds up to a statement that you actually care about the holistic wellbeing of the bereaved. But do you ask that simple question? Have you ever event thought of asking it? Or do you expect the bereaved to come in with a laundry list of services they expect you to provide?

Falling apart and no one to help!

It is a simple expression that shows you care. It’s a simple expression that shows you appreciate the complexity of bereavement. It’s a simple expression that shows you know your business.

One of the most satisfying things that I have heard recently is when, at the conclusion of the graveside service, the funeral director addressed the family and thanked me on behalf of the family. The funeral director, addressing the rather large group of mourners, said: “We’d like to thank Chaplain Harold for this beautiful service he created for S. I sat in on the family conference he had with M. & H., and I know he really cares.” The beautiful note I received from the family several days later was all the encouragement I ever needed to continue what some feel is a very difficult ministry. It is difficult, and draining at times. But it builds relationships and it brings healing. Sometimes it is incredibly uplifting when you know you really made a difference.

One of the universal characteristics of bereavement, loss of any kind, is suffering. Suffering may be physical or mental or spiritual or all of these. Suffering has been referred to in the professional literature as an illness that benefits from treatment on the path to healing. I’ve often referred to mortuary science as being an extension of medical science; they have so much in common. There’s suffering, illness, and the hope of healing, if not cure. If you think about the parallels for a moment and you’ll be awestruck.

So why is it that funeral homes and funeral directors don’t ask that very important question? Is it that their training doesn’t emphasize the fact of psychospiritual suffering and dumps it all into a big bucket called grief? Is it because funeral directors don’t have a complete understanding of the psychospiritual aspects of deathcare and the importance of spirituality in providing deathcare? Is it because they simply brush it off as the responsibility of the family to find spiritual support? Or is it because they feel, like most healthcare providers, that if it’s not physical, let the clergy have it (regardless of competence)? Or can it be that funeral directors simply don’t want to get involved in anything more than just a disposal service? Could be a little of all of the above, don’t you think so? (Those same questions could be asked of the healthcare professions, too, with similar outcomes!)

Caregivers at all stages in the dying, death and after-death experience should be providing this support up to and and at hand-off to the next caregiver team, including hand-off of the deceased and the bereaved to the funeralization professionals who will be providing deathcare services. The care should be seamless. But far from being seamless it all to frequently is simply non-existent.

In reality, you can’t do it all; if you try, you run the risk of mistake or even offending, and that can have disastrous repercussions. Professional wisdom and humility would require that you do what you do best and are best equipped to do, and leave the rest to those with the requisite expertise. Why should the psychospiritual care of your families be any different? After all, you don’t entrust embalming or reconstruction to the florist or the hearse driver, do you?

This is the whole purpose of what we do and why we do it.

As a professional interfaith bereavement chaplain, I have spent years studying spirituality. I have covered the literature across cultures and belief traditions. I have established networks of colleagues through retreats, conferences, and continuing education. But more than that, I have assisted hundreds of families in getting through the grief and mourning associated with bereavement, and have helped in the closure and healing through well orchestrated, compassionate, and personalized funeral rituals.

Does your organization offer a holistic funeralization team that provide your families that expertise, and can you provide the whole range of psychospiritual facilitation services either on an on-call or p.r.n. basis, or on a part-time basis on site, at your location. The cost is very reasonable and the benefits to your organization and to your families are immeasurably enduring.

Why not take steps to discuss with a trained bereavement chaplain how you can collaborate and how you can provide professional spiritual care to both your staff and to the families you serve? Why not do that today, now?

If have any questions, please don’t wait another minute before contacting me or a bereavement chaplain near you for ideas on how to establish a partnership to provide your families with the best deathcare and follow-up care possible.

Rev. Ch. Harold W. Vadney B.A., [MA], MDiv
Interfaith Chaplain / Thanatologist
pastoral.care.harold @ gmail.com
Telephone: (518) 810-2700

 

Providing Deathcare with Humanity


The Internet is literally crawling with people who have reinvented themselves from pitiful loners to supreme gurus of life, death and everything in and around those two great mysteries. On the one hand you have to admire them for their capacity to make real their fantasies and virtual lifestyles but on the other hand you have to take two steps back to get the whole pitiful picture. These maladjusted spirits are out there posing as leaders and innovators — fabricators would be a more accurate description — and many readers are so naïve as to accept the rubbish they publish as Gospel truth.

It's not about revenues or stats, it's about bereavement and grief!

It’s not about revenues or stats, it’s about bereavement and grief!


Their readers are unable to separate truth from fiction, originality from plagiarism, or fact from flatulence.

What’s worse, those readers actually fuel the smoldering information-dump fire these pseudo-pundits have ignited, actually giving them unearned credibility. Most of this is due to their attractive web presences with sophisticated websites all shiny and colorful but even more is due to the inability of readers to separate truth from fiction, originality from plagiarism, and fact from flatulence.

We have such entities as the Funeral Commander (Death with a military macho twist complete with camouflage fatigues and cigar! A real comedy flair.), Death and the Maiden (bringing sexism, feminism to death; we doubt that the author is anything close to a “maiden”), Natural Death Center (provides funeral advice from of all places the UK!), Funeralwise (a fairly worthwhile site, general information), Funeral Insider (touts itself as “the nation’s No. 1 newsletter for funeral service professionals”), Final Passages (“the first organization in the United States with the mission to inform and educate the public about their rights to care for their own dead.” How to bury your own dead? as if bereavement weren’t confusing enough), Everplans (a complete archive of everything your loved ones will need should something happen to you, that is, if you should die), and the list could go on ad nauseum. While some of these entities are there just to indoctrinate and to infect the reader with misinformation or information that is self-serving or simply to titillate the reading public’s fascination with the great denial, death, others do, in a good moment, provide some reliable information. But those moments are few and far between. You have to have some basis for assessing the information as reliable; that’s the hitch. It’s not reliable just because it’s on a colorful Internet website or blog.

The Gordian Knot of Grief

The Gordian Knot of Grief

Then there are the (psycho)spiritual guides, the ones who know all you need to know and more about the mystery of death and dying. They’ve discovered the Rosetta stone for unraveling the Gordian knot of the great crossing over. What most of these people are doing is broadcasting their own doubts, fears, speculations in the vain hope of having them validated by a following, which is what happens. So you have small communities forming around these very human and very vulnerable seekers. Very frequently I have to ask myself when surveying these sites, “Have they ever reached in to themselves? Is the problem that they have always been looking outside of themselves for the answers and, not finding them in their immediate space, now they are looking in cyberspace. How sad that they are reaching out ever farther from the real answer within themselves!

One of the most visible, not necessarily the biggest nor the most widely read violators of Internet trust is ConnectingDirectors, an online publication that touts itself as being God’s unique gift to the the funeral industry, and the one source for all the information a funeral director needs in order to crush the competition. Well, it’s like the story of the coconut-eating rats:

coconut-eating-rats

“Once upon a time there was an island on which the islanders depended for their very existence their coconuts. Then, somewhere out at sea, a ship was wrecked and its wreckage floated onto the island’s shores with a very special manifest of passengers: rats. Well the rats loved the island and loved its coconuts even more, and soon their population grew and grew and grew, until it threatened the very survival of the islanders. One very wise elder came forward with an idea: Let’s capture a number of these creatures, place them in a pit with some coconuts, when they devour the coconuts and become hungry again, they’ll start devouring each other. And so it happened. Once the rats had consumed the coconuts in the pit, they started devouring each other. Once the captive rats were released on the island, the islanders no longer had a problem with coconut-eating rats…because now they had rat-eating rats. The rat population soon disappeared once the last rat-eating rat starved to death for lack of rats.”

There’s little or no originality to these myriad sites sharing their instabilities and vulnerability cloaked in illusory intelligence; they are beta-testing their own speculations or are literally re-publishing information, frequently not vetted, from other sources, acting like a sort of unauthorized information clearing house with no authentic credentials.

oracleTrue sages never give a clear answer. The great Oracles always left the seeker wondering what the answer meant. Any parable worth the telling never provided true peace of mind. What they all do was make the recipient of the message think. Think!
Whether the sage’s metaphors were vague or the Oracle’s message cryptic or the parable disruptive of one’s world view, the one thing they all do is make one think, reflect, contemplate. You see, the problem today is that we no longer know how to think, to reflect, to contemplate. We have lost touch with the depth and all of its healing power and its risks, its paradox of opportunity and risk.

Thogmartin is using a shotgun technique

So, then, taking the Internet entrepreneur ConnectingDirectors as an example of what confronts us, what amounts to outright attempts to disabuse us of our natural answer-finding capabilities, one operator in the cyberuniverse of virtual consultants, let’s take a closer look at what ConnectingDirectors is actually providing. Sometimes, when reading CD, we get the impression Thogmartin is using a shotgun technique to hit everything on the target: out of the one side of his mouth he’s touting how to pay “thousands less for a funeral” while out of the other side of his mouth he’s telling funeral service professionals how to sell top-of-the-line products and maximize their revenues. While addressing the interests of the small to medium funeral home or funeral home group, he’s glorifying the factory-funeral providers and all their clever machinations to gobble up the small to medium funeral home operators to provide “personalized” cookie-cutter funeral products! We have to ask which team Thogmartin is playing on because his messages are very, very mixed.

What Mr Thogmartin and the funeral corporations seem to have missed is that it’s not about merchandising, or selling services, or about statistics or revenues; it’s about a respected and honorable profession compassionately caring for human beings in death and their survivors in coping with death. That’s why it’s called deathCARE. It’s about providing competent care to human beings faced with loss and existential crisis, human beings who desperately need companioning and real warmth, support, and a guide for the arduous trek towards healing and transformation. Something ConnectingDirectors, the funeral corporations and social media do not and cannot provide; they, in fact, have the potential to do more damage than good.

Quiz: What does this man need? Compassion or a cheap funeral?

Quiz: What does this man need? Compassion or a cheap funeral?

First of all, CD is the invention of one Ryan Thogmartin, who describes his two cyberprogeny, Connecting Directors and Disrupt Media, both LLCs, as “the premier progressive online publication for funeral professionals…is a thriving global publication with a reader base of over 15,000 of the most elite and forward-thinking professionals in the industry,” fairly read that’s a pretty hyperbolic claim and one Mr Thogmartin might have trouble substantiating, if called upon to do so. And there’s Thogmartin’s social media marketing solutions firm, Disrupt MG, which according to Mr T., “focuses on proficiently assisting small businesses in creating engaging social media marketing strategies,” but according to what standards of performance is our question. What Thogmartin is doing, actually, is inventing an online persona to sell his skills as a virtual person and his attempt to infect a vulnerable minority of funeral service professionals with the suicidal idea that social media is the only way to survive. What Thogmartin seems to have lost is his humanity and his sensitivity to the real essential element of funeralization: compassion and ritual.

Ever feel like you've been baited, trapped and ... ?

Ever feel like you’ve been
baited, trapped and … ?

What Thogmartin is in effect preaching — for his own interests, ego and profit — is that funeral professionals should (1) become rat-eating rats, and (2) distance themselves even further from the real needs of the bereaved. It’s a perversion offered by the factory funeral industries, a $15 billion industry like Service Corporation International a huge corporation providing burial and cremation services, which reported more than $533 million in revenues in one quarter alone! Then there’s the Dignity funeral network of more than 2000 funeral homes, or even the factory-funeral provider Newcomer Funeral Homes where you can get the latest in cookie-cutter, nickle-and-dime-me funerals. Those are just a couple of examples.

For an interesting survey of the 10 corporations that control the funeral service sector, see the Wall Street Journal article, “The Ten Companies That Control The Death Industry”  and think to yourself: How much is it worth to you to sell your peace of mind, your humanity to save a couple of dollars, the cost of a flat-screen TV that will be obsolete as soon as you cart it out of the store. Your peace of mind, your humanity has to last you a lifetime; so does your guilt if you don’t do things right the first time, because you can’t redo the funeral or fix the unfuneral. Question: Are you going to become, like the funeral service industry is trending, one of the rat-eating rats?

In 2014, Forbes published an article “Death Of The Death Care Industry And Eternal Life Online.” It’s another eye-opener if you have a moment to read it. While the article is a bit dated in its information, and poorly written — but if you’ve visited any of the sites above, you’ll find poor writing the new standard —, and although the information in the Forbes article is not 100% reliable — we hope that the author’s references to Jessica Mitford’s American Way of Death are tongue in cheek—, it will provide you, the reader, with some different perspectives to consider. After all, you do need an awareness base in order to evaluate what you find.

technology-has-exceeded-humanity

Few of our readers are old enough to remember when people were not walking around talking to themselves, or if you do remember you also remember that people doing that usually ended up in a padded cell. Or old enough to remember when people actually conversed over a meal rather than fondling something on their laps, or if you do remember when someone was fondling something on their laps during a meal, they got a slap across the back of the head. Or old enough to remember when we read out of a thick object filled with word-filled pieces of paper that you had to use your fingers to turn, some can remember the fragrance of the paper and the ink, some will remember how the object made your hands and sometimes your heart warm, it was heavy and you knew you had something substantial in your hand; it was called a book. Now you hold a piece of back-lighted or LED illuminated plastic in your hand and can use a head or eye movement to change screens. How human do you feel now? You may feel fascinated, asking yourself, “How does it know that?” But deep inside you must feel threatened? Just like the mouse who’s fascinated by the tasty morsel in the trap, and can’t help itself, until SNAP! Can’t undo that bad decision! It’s no wonder that people are frantically searching for meaning but they’re searching in all the wrong places.

Thogmartin and Co-conspirators at work.

The Great Search for Meaning:
Thogmartin (center, of course)  and his Minions.

Their purpose is apparently to advance dehumanization in the most human of professions …

We’re not picking on Ryan Thogmartin and his ilk. Thogmartin and his creations are just a product of a culture of control, a symptom of an epidemic cultural illness, and the people that follow him are like lemmings; they follow into oblivion. The Thogmartins of the world are narcissistic opportunists who need an audience with as little substance and humanity as the Internet medium they use to spread their messages; their purpose is apparently to advance dehumanization in the most human of professions, not the physician’s realm of healthcare — that’s already irretrievably gone down the tubes —, but the funeral director and competent deathcare. The funeral, the ritual, the human element of compassion and companioning that we get only through community, is the only way we can navigate the stormy dips and swells of the work of grief, and come out of it psychologically and spiritually healed. We mustn’t lose sight of that truth or we’re doomed to become what we apparently are so awed by and so love, those dehumanized, soulless, virtual social media creatures called avatars. Remember, an avatar has no mind or spirit of its own; it’s an icon controlled by something outside of itself, a controller.

Take back your humanity!

Recover Your Humanity! The Editor

Recover Your Humanity!
The Editor

Bereaved and Their Caregivers Must Take Self-care Seriously


Good News from Another Site

sef-careLife is Full of Stress; Most People Would Benefit from Some Self-care and Retreat

calloused-hands

If you don’t take care of your hands when you are doing heavy or hard work in the yard, you get blisters. If you do that kind of work regularly, your hands become rough, callused and insensitive. It’s only natural and it happens to protect your hands from real damage. If you’re smart you’ll take some measures to protect your hands like using gloves or applying a moisturizing cream. The same principle applies when you are exposed to hard mental or spiritual work like in the helping professions or just being a good parent. Your mind and your soul can get blistered (anger, rage, etc.), callused (insensitive, hardened), or even injured (burnout, depression, etc.) Like hard physical work, these mental and spiritual changes can occur gradually, over time, without you realizing it until, well, it’s too late. There’s a Buddhist saying that milk doesn’t sour over night (My translation: Avoid weeding your garden and see where it gets you). And, as the flood carries away the sleeping village; so too does unawareness seize and carry away the foolish.

Eight Ways a New Skete Retreat Can Heal You

In a recent issue of Organic Life, I was pleased to find confirmation and something like validation of my own teachings on what a retreat should be.

You can read the entire article on self-care and retreat at The Retreat: Key to Psychospiritual and Physical Self-care.

Think Self-care & Renew. The Editor

Think Self-care & Renew.
The Editor

Knowing when to hold and when to fold: Boundaries in our work


what-we-do


My recent article was actually meant for funeral services professionals but since it has important relevance for all of my readers, I decided that I would post it for the general readership. This is just an abstract of the whole article, which and be downloaded or read on line at What we do and how we do it makes the ultimate difference!

We have to think about what we do...

We have to think about what we do…

There is a disturbing trend in the funeral services industry that threatens to undermine the most sacred rites of passage and transition human beings ever experience, and its aftermath is likely to be worse than we ever could have imagined. This trend is incarnate in amateurs and dilettantes foisting their services as funeral and memorial celebrants on the unwary and vulnerable bereaved. In the past, the worst we had to deal with was indifferent boring clergy and finicky funeral directors offering cookie – cutter funeral and memorial services. There was a pitiful collusion between the funeral director and certain clergy, who held their congregations in a strangle hold of obligatory, staid, incomprehensible rituals. Another factor in this deplorable development is the fact that although we wallow in abundance we sleep in the lap of self–centeredness and abandon much of what might distinguish us as compassionate beings; we allow our customers to abandon all notion of proper care and dignity for our dead, opting for cut–rate funerals, abridged opportunities for closure, quick fix funeralization, the worst of which is direct burial and cremation. Today’s western culture seems to have enough money for flat – screen televisions, multiple cars in the driveway, every conceivable electronic toy but not enough money to give grandpa, mom or dad a decent, dignified, loving send – off. It’s really embarrassing how families today are so dysfunctional and how they have marginalized even their dead. And Yes! we funeralization professionals can all meet our obligations while serving our families and avoiding the impression of cookie – cutter services, and “one size fits all” routines, or the ever – present risk of making a judgment and then having to make an apology. So this paper is about boundaries and competency, about establishing relationships, about communications, about you and your appreciation of the boundaries between the mortuary services you provide and the spiritual care services the chaplain provides. Boundaries should not be viewed as obstacles but as safeguards and reminders of the essential humility of our professions. I do not believe that by meeting our obligations as death-care professionals we are violating any boundaries by gently but firmly educating the families and survivors we serve about their traditional family obligations even, especially in the difficult moments surrounding bereavement.

Please download or read this revealing and thought-provoking article by clicking this link: What we do and how we do it makes the ultimate difference!

funeral-life-lifetime

Thank you all! Peace and blessings at this wonderful winter holiday season!

Rev. Ch. Harold

RCS Thanatology Café Schedule


whats your storyWe’re continuing Thanatology Café in September and picking up the program with new discussions and video presentations on dying, death, grief, mourning, and other death-related topics. Thanatology Café is a great venue for clergy, healthcare professionals, funeral service providers, and the general public, anyone who is interested in death-related topics. Where the conversation is about death and you choose what to talk about.

We have received requests from Guilderland and Albany for events in those areas. We have reached out to the Guilderland Public Library and Albany Public Libraries to establish a dialogue for including the Thanatology Café events at their locations. We’re waiting to hear from them at this time.

Regular Thanatology Café groups will meet on September 13 (Wednesday), 6-8 p.m., and September 17 (Saturday), 2-4 p.m., for the September RCS Thanatology Café events at the RCS Community Library. We’ll have posters out and we’ll have our media releases out this coming week, so look for the items in your local newspapers.

We are organizing a new group for men and grieving, that will have a slightly different format from that used for our general Thanatology Café events. We are looking at Wednesday, September 7, 2016, from 6-8 pm, at the RCS Community Library, for our start-up/organizational meeting. We’d like to invite men of all ages to participate. Whether you’re grieving or just interested in learning, and helping other men cope with loss, come on in. We’ll discuss what you’d like to include in the program, where you’d like to meet, and other organizational details. This would be a great group for pastors or bereavement ministry coordinators, too.

As usual, we do ask that you sign up for the Thanatology Café events at your local library.  The libraries want to ensure confidentiality so you’ll have to ask for the sign-up sheet at the checkout counter. You can also sign up at thanatology.cafe@gmail.com.

Please also indicate if you can bring some sort of refreshment.

We’re all looking forward to seeing old and new faces at the September events, and to some more inspiring conversations and beneficial sharing!

Read the Thanatology Café September media release here.

Peace and blessings,
Rev. Ch. Harold
Principal Facilitator

A New Feature: Articles and Essays


a good deathI write a lot and publish or post what I write. Sometimes it’s difficult for a reader to find a particular article or essay that I’ve attached to a particular post, and I’ve received requests for the essays.

There’s an easier way: I just created a page (see the “Pages” section in the right margin) that lists Articles and Essays. Just click on that header and you’ll go to the page where you can click on an article or essay title and it will appear. You can then read it online or download it. It’s that simple.

Please try it and let me know how you like it.

Peace and blessings!
Rev. Ch. Harold

Thanatology Café Receiving Great Interest


Pastoral aspects, especially in terms of bereavement ministries, are part of the Thanatology Café experience.

crying-dying

This past May 7,  the second video in the “Death: A personal understanding” series started the discussion of what is the dying person and how that person transforms to him or herself and to those around them when a diagnosis of terminal disease is made, and death is a short time away. How did these three women react to the diagnosis of their terminal cancers? How did their loved ones react? What were their hopes for themselves and for their loved ones?

Click this link to read the Thanatology Café blog and follow the blog to get regular updates.

The next regular monthly meeting of Thantology Café is planned for June 11, 2016, at the RCS Community Library, from 2:00-4:00 p.m. Please let the organizers know if you plan to attend by either sending an email to thanatology.cafe@gmail.com or by signing up at the RCS Community Library (just ask a staffer for the sign-up sheet). The public is welcome. Refreshments will be available.

flowers+gravestone